The Better Business Bureau (BBB), a non-profit organization, was founded in 1912, interestingly enough, as a way to regulate “medical quackery” and the “worthless drugs” sold by disreputable business owners who took advantage of trusting customers desperate for help. The BBB primarily functions now (as it did then) as an arbitrator between consumers and businesses. The bureau grades businesses on several criteria; using the BBB’s grading system can be immensely helpful when it’s time to find a reputable siding contractor you can trust with your Minneapolis home’s siding project.
The BBB’s Grading System
While a BBB grade doesn’t guarantee excellent performance from a siding contractor company, it does serve as a good indicator of how that company deals with its customers, currently and historically. In general, the grades take into account customer interaction with a company through feedback, and how satisfied or dissatisfied customers are with a company’s service. The BBB scores are based on 16 specific factors; those 16 factors, however, fit into 7 general categories:
- A business’s complaint history with the BBB
- Type of business
- Time in business
- Background information about the business in the BBB’s files
- Failure to honor commitments with the BBB
- Licensing and government actions known to the BBB
- Advertising issues known to the BBB
The BBB receives complaints filed by customers about a business and investigates the veracity of the complaints. If at all possible, the issues are resolved. A review of each of the 16 factors yield’s a pretty reliable grade from the BBB.
Earning an A+
A little research reveals that siding contractors abound in Minneapolis. Knowing which siding contractor to hire for your home exterior project can feel a bit hit-or-miss.
Midwest Exteriors Plus received the highest rating possible from the BBB: A+. Locally owned for over 40 years, our company provides superior workmanship, and our sales staff will take the time to walk you step-by-step through the process of choosing the best siding solution for your Minneapolis home. Once you’ve made your selection, we get to work, providing you with A+ quality service using premium products.
As a siding contractor, our goal at Midwest Exteriors Plus is to keep our customers by continuing to offer excellent service, professional installation of superior products, and affordable exterior solutions. Contact the professionals at Midwest Exteriors Plus for your next siding job.